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  • How frequently should I get my solar system checked?
    The frequency of comprehensive system checks can vary, but we generally recommend performing them every 12 months. Some solar system owners may opt for more frequent checks, especially in areas with harsh weather conditions or if there have been significant changes in the surrounding environment. Additionally, it's advisable to conduct checks after severe weather events, like storms or hail, to ensure the system has not been damaged. Regular maintenance and monitoring help maximise the lifespan of your solar power system and ensure it continues to operate efficiently over the long term.
  • How often should I clean my solar panels
    The frequency of solar panel cleaning can vary depending on factors such as location, weather, and the installation of the system. At Cleantek Group, we recommend that our customers have their solar panels cleaned annually or bi-annually to ensure optimal efficiency. By regularly maintaining your solar panels, you can maximise their energy output and prolong their lifespan. Our professional cleaning services will help remove dirt, dust, and other debris that may accumulate on the panels, allowing them to continue generating clean and sustainable energy for your home or business.
  • Can I schedule regular maintenance appointments with Cleantek?
    Yes. At Cleantek, we offer one-off services and bundle deals that allow our customers to be notified every 6-12 months when they need their solar systems checked and serviced. These deals also come at a discounted price in comparison to our one-off services.
  • How does Cleantek handle emergency repairs or unexpected issues with my solar system?
    Experienced Technicians: Our team consists of highly trained and experienced technicians who specialise in solar systems. They are equipped with the knowledge and skills to handle a wide range of emergencies, from electrical issues to equipment malfunctions. Efficient Repairs: Once the issue is identified, our technicians work efficiently to carry out the necessary repairs. Cleantek prioritises quick and effective solutions to minimise downtime and ensure your solar system returns to optimal performance as soon as possible. Transparent Communication: Throughout the emergency repair process, Cleantek maintains transparent communication with you. We keep you informed about the progress, steps taken, and expected timelines for resolution, ensuring you are always in the loop. Preventive Measures and Recommendations: In addition to resolving the immediate issue, Cleantek provides recommendations for preventive measures to avoid similar problems in the future. This proactive approach helps enhance the reliability and longevity of your solar system. Customer Support: Our customer support team is readily available to answer any questions or concerns you may have during and after the emergency repair process. We prioritise customer satisfaction and aim to exceed your expectations in every interaction.
  • What is involved in a comprehensive system check, and how often should it be performed?
    A comprehensive system check for a solar power system involves a thorough examination of various components to ensure optimal performance, efficiency, and safety. The frequency of these checks can vary based on factors such as system age, environmental conditions, and manufacturer recommendations. Here's an overview of what is typically involved in a comprehensive system check: Visual Inspection: Check for physical damage to solar panels, frames, and mounting systems. Inspect wiring for signs of wear, damage, or loose connections. Examine inverters, combiner boxes, and other electrical components for any visible issues. Performance Monitoring: Analyse historical and real-time performance data to identify deviations from expected energy production. Evaluate system efficiency and compare it to the expected performance based on design specifications. Electrical Testing: Conduct electrical tests to ensure proper voltage, current, and continuity throughout the system. Check for any abnormalities in the electrical output of the solar panels and inverters. Shading Analysis: Assess the impact of shading from nearby objects, such as trees or new construction, on the solar panels. Make adjustments or recommendations to mitigate shading issues and optimise energy production. Cleaning and Maintenance: Inspect solar panels for dirt, debris, or bird droppings that may affect performance. Perform cleaning as necessary to ensure maximum sunlight absorption. Safety Checks: Ensure that all components meet safety standards and are properly grounded. Check for any potential fire hazards or safety risks associated with the solar power system and surroundings.
  • Does Cleantek cover rural areas?
    Absolutely! Cleantek travels to all parts of Victoria for Residential & Commercial work.
  • Is Cleantek available for services on weekends and holidays?
    Yes, Cleantek is available 7 days a week including some Public Holidays.
  • Is Cleantek licensed and insured?
    Yes! Cleantek takes pride in operating as a licensed and insured business. We hold all the necessary licenses to provide our services, ensuring that we meet industry standards and regulatory requirements. Additionally, we carry comprehensive insurance coverage, including WorkCover and public liability insurance. Our team consists of qualified electricians, and we adhere to all other requirements to deliver top-notch service. You can have confidence in choosing Cleantek for your solar panel cleaning needs, knowing that we prioritise professionalism, safety, and the highest standards of quality in every aspect of our operations.
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