Cleantek Group Privacy Policy
1. Introduction Cleantek Group (“we”, “us”, “our”) is committed to protecting the privacy of our customers, website visitors, and mailing list subscribers (“you”). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By subscribing to our mailing list or SMS communications, using our website (www.cleantekgroup.com.au), or engaging with our services, you consent to the collection and use of your information as described in this policy.
2. What Information We Collect We may collect the following types of personal information:
- Contact Information: Such as your name, email address, phone number (if provided for service delivery or SMS communications), and postal address (if provided for service delivery). This is often collected when you sign up for our mailing list or SMS alerts, request a quote, or book a service.
- Subscription Data: Information related to your mailing list or SMS subscription, including sign-up source (e.g., website pop-up, form), date of subscription, opt-in confirmation, and preferences.
- Interaction Data: Information about how you interact with our emails, SMS messages, and website, such as email open rates, links clicked, pages visited on our website, and engagement with SMS messages.
- Technical Information: This may include your IP address, browser type, device type, operating system, and referring URLs, often collected automatically when you visit our website or interact with our communications.
- Website Viewing & Cart History: We use cookies and similar tracking technologies (see Section 6) to understand how you navigate and use our website, which pages you view, for how long, and items you add to your cart, including when a cart is abandoned.
- Service Information: Details related to services you inquire about or purchase from us, including service history and communication records.
- Location Information: We may collect location data (e.g., your address) primarily for the purpose of scheduling and providing our on-site services efficiently.
3. How We Use Your Information We use the collected information for the following purposes:
- To Provide Services: To schedule and perform solar panel cleaning, system health inspections, and other maintenance services you request.
- To Communicate With You: To respond to inquiries, send service reminders, provide quotes, send invoices, and confirm appointments via email or SMS (based on your preferences and opt-ins).
- To Send Marketing Communications (Email): To send you our newsletter, updates on solar maintenance, tips, special offers (like the welcome discount), and promotions via email, only if you have opted-in to receive such communications. You can unsubscribe at any time using the link in every email.
- To Send Marketing & Service Communications (SMS): If you have explicitly opted-in to receive SMS messages from us, we use your phone number to send relevant communications which may include service reminders, appointment confirmations, cart abandonment reminders, special offers, and marketing updates via SMS. Message frequency may vary. Message and data rates may apply. You can opt-out at any time by replying STOP to any message.
- To Improve Our Services: To analyse how our website, emails, and SMS messages are used (including viewing and cart history) to improve user experience, content relevance, and service offerings.
- For Analytics: To understand trends, track the effectiveness of marketing campaigns, and gather demographic information about our user base.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
4. How We Store and Secure Your Information We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Using secure servers and platforms (including third-party platforms like email service providers and SMS providers) to store your data.
- Implementing access controls to limit who can view your information.
- Using encryption where appropriate.
- Regularly reviewing our security practices.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Some of our data may be stored on servers located overseas through our use of third-party service providers (e.g., email marketing platforms like Klaviyo, SMS platform providers). We take steps to ensure these providers have appropriate security measures and privacy practices in place.
5. Sharing Your Information (Disclosure) We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Third-Party Service Providers: We may share information with companies that perform services on our behalf, such as email marketing providers (e.g., Klaviyo), SMS platform providers, website hosting, analytics providers (e.g., Google Analytics), CRM systems, and potentially payment processors. These providers are only given access to the information necessary to perform their functions and are obligated to protect your data.
- Legal Requirements: If required by law, regulation, court order, or other governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, subject to standard confidentiality agreements.
- With Your Consent: We may share information with other third parties if you have explicitly consented to us doing so.
Important Note on SMS Data: The sharing described above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties other than the partners essential for facilitating our SMS communications (such as our SMS platform provider).
6. Cookies and Tracking Technologies Our website uses cookies (small text files stored on your device) and similar technologies (like tracking pixels) to:
- Ensure website functionality.
- Analyse website traffic and usage patterns (your viewing history on our site).
- Remember your preferences.
- Help measure the effectiveness of our marketing communications.
- Specifically, Cleantek Group’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS, if you have opted-in to receive such messages.
You can usually manage cookies through your web browser settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.
7. Your Rights (Access, Correction, Complaints) You have rights regarding your personal information under the Australian Privacy Act:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate, incomplete, or outdated information.
- Opt-Out: You can opt-out of receiving marketing emails at any time by using the “unsubscribe” link provided in the emails. You can opt-out of marketing SMS messages by replying STOP to any message received. You can also contact us directly to manage your communication preferences.
- Complaints: If you believe your privacy has been breached, please contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
8. Third-Party Links Our website and communications may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us If you have any questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us:
Cleantek Group Email: info@cleantekgroup.com
Phone: 1300 13 25 14
Mobile Terms of Service
The Cleantek Group mobile message service (the “Service”) is operated by Cleantek Group (“Cleantek Group”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Cleantek Group’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cleantek Group through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).